ANNE KAUKONEN

CUSTOMER EXPERIENCE LEADER IN ARTS & CULTURE

WHAT I DO

I shape meaningful audience journeys and future-proof cultural organizations through customer experience.

How? By data driven decision making, strategic thinking and with new perspectives on habitual work. I ask challenging but meaningful questions that lead to upgraded thought processes, I facilitate change and I make room for trial and error, because “old ways won't open new doors”.

I’ll help you, your team and the entire organisation strenghten your relationship with audiences, strenghten loyalty and fill more seats, without compromising on the artistic integrity of why you do what you do.

I’m bilingual, which in my case means I’m fluent in Finnish and Swedish. On top of this I’m proficient in English, and dry humour.

my story

I am an experienced cultural professional with over 15 years of experience in operational leadership, sales, communications, and strategic development in the creative industries.

I’ve specialized in leading customer experience and building sales and communication structures that support strong customer relationships.

I manage projects and teams with a calm, goal-oriented approach – combining strategy with practical implementation, financial realities, and impactful communication.

Follow me on socials

A silhuette of a person standing on a stage, in a bright spotlight
A group of people, on a stage with lights above their heads, a rehearsal
Two actors on stage, facing each other
A man standing in front of event posters, a ladder to the right of him

Contact

Interested in working together? Hit me up and I’ll be in touch shortly. I can’t wait to hear from you!